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Course Materials Manager

Manages the textbook department operations at a store including managing employee activities and provides hands-on technical and functional guidance in accomplishing financial and marketing objectives and projects.
Manages the collection, editing and processing of textbook orders to ensure accurate and timely availability of textbooks.
This position interfaces with faculty, students and publishers handling issues related to adoptions, selection, and buyback focused on significantly complex issues which may include multiple locations.
Manages the employees of the Course Materials area of the store including scheduling their hours, assigning, evaluating and delegating work as well as interviewing, hiring and training new employees.
Staff would include supervisory or management roles as well as full and part time associates.
May oversee multiple sites for course materials.
Ensures staff is trained and knowledgeable to effectively assist customers in making course materials buying decisions (new, used, rental, digital).
Oversees special order process and ensures customers are notified of order status.
Listens to and resolves customer (faculty, staff & students) concerns regarding service or product assortment.
Coordinates sales, promotion activities, develops and implements advertising strategies and prepares textbooks and other related products for merchandise display.
Working independently, influences campus constituents (faculty, department chair, dean, administration) through daily interactions, outreach efforts, and group presentations on course materials opportunities.
Ensures processes are in place to resolve complex and/or escalated issues.
Keeps manager informed of key activities and issues.
Develops and executes recommendations on solutions to improve competitive position.
Actively engages and collaborates with the Store Manager and management team to analyze buyback trends, enrollment figures, adoption forms and other information to determine order quantities and actively manage disposition of text and inventory management.
Collects, oversees input, and ensures inquiries regarding textbook data for orders, inventory, and market share are resolved and makes recommendations to drive competitive position of Store(s).
Seen as very strong subject matter expert around course material.
Reviews staff's analysis and work output to ensure decisions are accurate.
Works independently with staff to procure the necessary course materials from students, wholesalers, distributors and publishers.
May include the procurement of unique course related items (e.
g.
art supplies).
Reaches out to publishers, faculty and Follett partners to ensure our customers are provided with full range of options (rental, used, new, digital).
Oversees the collection, input, and verification of price and quantity regarding course material orders.
Responds to inquiries regarding orders and inventory levels.
Oversees team to ensure shelves are stocked and merchandised according to company standards.
Ensures receiving is done timely and properly.
Manages returns process.
Oversees eFollett orders and fulfillment process.
Manages the store in the absence of the store manager and/or supervises other areas from time to time.
Will open and close the store.
Utilizes course materials system to perform ordering function, updates pertinent school calendar information and enrollment data.
Runs various reports to ensure proper stock position.
Maintains course information, used book information, enrollment and inventory figures in store database.
Performs other related duties as assigned.
Job Requirements Bachelors degree preferred; may have advanced degree in related area of expertise.
5-7years previous textbook and/or retail experience handling progressively more complex functions desired, including 3 - 5 years retail supervisory experience.
Computer literacy.
May also include specialized knowledge/expertise in area or concentration (medical, law, etc.
).
Desired:
TSU ‚EUR" Text Super UserSupervise 2 or more full-time associates which may include levels of management.


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