AIT Worldwide Logistics, Inc.
Introduction:
Come move the world with us! Wake up each day to be part of a global movement.
A movement to make an impact.
A movement to go for it! A movement to provide best-in class solutions.
A movement to be empowered.
A movement to do the right thing.
Make AIT Worldwide Logistics the next stop on your career journey! See what our teammates say about working at AIT Worldwide Logistics.
Overview:
The Customer Experience Lead is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers.
They will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success.
The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
Responsibilities:
Respond to phone calls, emails and chats from AIT customers and partners regarding consumers inquiring about shipment status, scheduling, claims and/or disputes.
First line of defense for escalationsTraining new hires & mentoring existing employeesManage special reports/projectsWorking with supervisors on process improvementResolve issues with shipments by engaging with AIT partners, consumers, and vendorsProvide outstanding and courteous communication to all customers both internally and externallyIdentify and accesses customer needs managing a large incoming call volume dailyResolve customer disputes effectively and in a timely mannerOther duties and responsibilities will be assigned as business demands deem necessary
Qualifications:
High School Diploma/GED requiredAt least one 3-5 year in a call center of Customer Service roleStrong problem-solving skills with ability to develop new ideas and innovative solutionsDetail-oriented individual with great communication skill; oral and writtenAbility to work in a fast-paced, high-pressure environmentKnowledge of the AS400/World port system(s) preferred but not neededProficient in MS Office (i.
e.
, Outlook, Word, Excel and Internet Explore)Team player to lend a helping hand Other Skills We Hope to See:
A team player who works well with others - being respectful to our teammates is a Core ValueA strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your roleGrowth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differentlyCustomer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our cultureWhat AIT Can Offer You:
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development.
In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide:
About AIT Worldwide Logistics:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods.
For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.
Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail--on time and on budget.
With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
Learn more about AIT Worldwide Logistics, our culture and core values in action here.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled.
If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
About the Company:
AIT Worldwide Logistics, Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Come move the world with us! Wake up each day to be part of a global movement.
A movement to make an impact.
A movement to go for it! A movement to provide best-in class solutions.
A movement to be empowered.
A movement to do the right thing.
Make AIT Worldwide Logistics the next stop on your career journey! See what our teammates say about working at AIT Worldwide Logistics.
Overview:
The Customer Experience Lead is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers.
They will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success.
The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
Responsibilities:
Respond to phone calls, emails and chats from AIT customers and partners regarding consumers inquiring about shipment status, scheduling, claims and/or disputes.
First line of defense for escalationsTraining new hires & mentoring existing employeesManage special reports/projectsWorking with supervisors on process improvementResolve issues with shipments by engaging with AIT partners, consumers, and vendorsProvide outstanding and courteous communication to all customers both internally and externallyIdentify and accesses customer needs managing a large incoming call volume dailyResolve customer disputes effectively and in a timely mannerOther duties and responsibilities will be assigned as business demands deem necessary
Qualifications:
High School Diploma/GED requiredAt least one 3-5 year in a call center of Customer Service roleStrong problem-solving skills with ability to develop new ideas and innovative solutionsDetail-oriented individual with great communication skill; oral and writtenAbility to work in a fast-paced, high-pressure environmentKnowledge of the AS400/World port system(s) preferred but not neededProficient in MS Office (i.
e.
, Outlook, Word, Excel and Internet Explore)Team player to lend a helping hand Other Skills We Hope to See:
A team player who works well with others - being respectful to our teammates is a Core ValueA strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your roleGrowth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differentlyCustomer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our cultureWhat AIT Can Offer You:
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development.
In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide:
About AIT Worldwide Logistics:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods.
For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.
Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail--on time and on budget.
With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
Learn more about AIT Worldwide Logistics, our culture and core values in action here.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled.
If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
About the Company:
AIT Worldwide Logistics, Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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